Thank you for shopping at Few Helping Turtles! We are committed to delivering your order accurately, in good condition, and on time. Please find our shipping policy details below.

1. Order Processing

• Processing Time: All orders are processed within 1-2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.
• Order Cut-off: Orders placed after 5:00 PM (IST) will be processed on the next business day.
  
  All the orders will be delivered within 3-5 working days.

2. Shipping Partners

We ship our products across India using Shiprocket, a leading shipping aggregator. This allows us to leverage a network of trusted courier partners, including Delhivery, Blue Dart, DTDC, Xpressbees, and more, to ensure the fastest and most reliable service for your location.

3. Shipping Timelines

Once your order is processed and shipped, the estimated delivery time is as follows:

• Metro Cities (Hyderabad, Bengaluru, Chennai, Mumbai, Delhi, etc.): 2-4 business days
• Other Major Cities (Tier II & III): 3-5 business days
• Rest of India (including remote areas): 5-7 business days

Please note that these are estimated delivery times. Delays may occur due to unforeseen circumstances such as public holidays, extreme weather conditions, or courier-related issues.

4. Shipping Charges

Shipping charges for your order will be calculated and displayed at checkout.

• • Standard Shipping: A flat rate of [₹50] will be applied to all orders.
  • Weight-Based Shipping: Shipping costs are calculated based on the total weight of the books in your order and your delivery location.
  • Free Shipping: We offer free shipping on all orders above [₹599].

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email and/or SMS from us which will include a tracking number and a link to track your package. You can use this to monitor your shipment’s progress in real-time.

You can also track your order directly on our website using the “Track Order” page.

6. Undeliverable Orders (RTO)

We are not responsible for non-delivery or “Return to Origin” (RTO) of orders due to incorrect or incomplete addresses, or if the recipient is unavailable at the provided address.

• If an order is returned to us, we will contact you to arrange for re-shipment.
• Please note that additional shipping charges may apply for re-shipping the order. To avoid this, please ensure you provide the correct and complete shipping address (including PIN code and a valid phone number) at checkout.

7. Contact Us

If you have any questions or concerns about your order or our shipping policy, please feel free to contact us:

• Email: hellofewturtles@gmail.com
• WhatsApp: 9347906523

Our customer service team is available from Monday to Saturday, 10:00 AM to 6:00 PM (IST).